Job Overview

The Community Manager will act as the main contact point for members, helping create a culture focused on supporting members and helping grow their businesses. Additionally, this role will handle day-to-day operations of the space, field requests from prospective members, vendors and partners and create events and programs as guided by the members. 

You make sure every member feels cared for and connected to you and the other members of the space. This includes making sure they have clean/organized work space to hosting member events to knowing what each member does for work and for fun and making connections among the members.  You make coffee, you make sure there’s always an abundance of coffee mugs. You listen for ways to surprise and delight members. They mention how great it would be to have decaf coffee on hand. You order it. You are charming but tactful and firm when you need to be. Community Managers at Basecamp are not only employees of Basecamp, they are members first!

Skills

• Good communicator: written, in person, on the phone, and via web conferencing.

• Good general business knowledge and practical understanding of marketing, management and record keeping.

• Practical knowledge of Google Apps, Microsoft Office or other such business tools.

• Punctual, professional, fast-learning, and sociable; self-starter that works well in a fast-paced, collaborative.

Tasks & Activities

Community Cultivation (The People)

• Act as first point of contact for inquiries and assistance

• Greeting everyone; includes making rounds into private offices to chat up all members.

• Sales and tours to introduce the space with prospective members

• Follow up and correspond with contact and inquiries

• Manage and integrate incoming members

• Keep and maintain contact information

• Engage the community with events, meetups and projects

• Notify and help organize member engagement, including making introductions and connections among members

• Listening to members and connecting members to one another.

• Responding to inquiries from new and current members in person, by phone, email, or any other way a member might find you.

• Being a great communicator and wonderful people person – online, in person and everything in between.

• Having a positive, entrepreneurial attitude. 

• Solving problems alongside the members.

• Being inclusive of members in decision making.

Operations and Organizational Items (The Space)

• Opening the space each morning & preparing it for members by tidying furniture, setting up rooms and making coffee.

• Handling copy and print requirements.

• Organizing and planning of events.

• Identifying and implementing new ways for Basecamp to become more efficient.

Marketing Items (The Brand)

• Assisting in the development and management of marketing related items for Basecamp, including but not limited to: social media, events, press-related items, guerrilla marketing promotions and blog writing. Monitor, follow and update social media like facebook, twitter, blog etc.

• Finding and attending events to educate Lafayette about what coworking is.

• Performing educational outreach to community groups, businesses, and individuals.

• Thinking of and implementing new ways to promote Basecamp as the best coworking space in Lafayette.

How to Apply

• Send us your resume and a cover letter or video recording to Basecamp’s Facebook page on what you like about coworking and why you would be great at the job.
• Email is [email protected]

Hours:

This is a part-time position that will hover around 20 hours a week

Pay:

Pay will range from $17 to $20 an hour, based on experience